The interview process went through these steps:
Step 1: Recruiter Screen
Step 2: HM Zoom Call
Step 3: Director Zoom
Step 4: Onsite Meet the Team
Step 5: Presentation
Overall, the Experience was very positive, I really enjoyed learning about Datadog and the Enterprise CSM team.
Interview questions [1]
Question 1
How would you deal with an upset customer? What steps are you going to take to try and calm them down and understand what the issue is?
I applied through a recruiter. The process took 3 weeks. I interviewed at Datadog (Denver, CO) in Jun 2025
Interview
First step was a phone screen with a recruiter. Basic conversation about experience and background and the recruiter shared information on the role. From there I met with the hiring manager. I didn’t move forward after that.
Interview questions [1]
Question 1
What has been one of your biggest successes and biggest challenges?
I applied online. The process took 3 weeks. I interviewed at Datadog (Bengaluru) in Sept 2024
Interview
The interview process is fairly simple. The HR conversations were not upto the mark in my opinion, she imposes and does not respect your seniority and experience.
The HM was nice, the peer interview was pretty basic, situational questions, challenging customer, describe yourself, etc etc
The panel is what I didn't like, also because I expected the CSM role to be adoption specific but it was all numbers, very sales specific
Interview questions [1]
Question 1
Challenges and accomplishment, how did you tackle those.
