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      Daxko

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      Customer Success Advocate Interview

      29 Jun 2018
      Anonymous employee
      Birmingham, AL

      Other Customer Success Advocate interview reviews for Daxko

      Customer Success Advocate Interview

      18 Jul 2020
      Anonymous employee
      Accepted offer
      Positive experience

      Application

      I applied online. I interviewed at Daxko

      Interview

      After submitting my initial application, I was asked to do an asynchronous video interview as well as an assessment/test that focused on logic and problem solving. After those were reviewed I was invited to do an in-person interview with the team - I was able to speak with multiple people at different levels in the company and it gave me a lot of perspective and insight into the position. I was nervous at first but after finishing that interview I felt really confident because it allowed me to really get to know everyone I talked to!

      Interview questions [1]

      Question 1

      What does good customer service look like? What does teamwork mean to you?
      Answer question
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Daxko (Birmingham, AL) in Jun 2018

      Interview

      The initial steps of the interview were virtual, and this allowed me to gather and present myself in the best way. Based on my video interview, I was invited to come into the office for a face-to-face interview. I thoroughly enjoyed meeting the team members and learning more about Daxko. After my three hour interview, I had a good grasp of the company, the team, and the job itself. Every interaction was life-giving and added to the overall experience. The communication was prompt and helped me know where I was in the process. Daxko does it right.

      Interview questions [4]

      Question 1

      Describe a time you used technology to help you.
      Answer question

      Question 2

      What is your experience with working on a team?
      Answer question

      Question 3

      How do you handle conflict?
      Answer question

      Question 4

      What is your approach when it comes to the importance of excellence versus efficiency?
      Answer question
      avatar
      Daxko response
      8y
      Thank you for your thorough interview review, and welcome to Daxko!

      Customer Success Advocate Interview

      12 Jan 2021
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Daxko in Jan 2020

      Interview

      The interview took place via a website where you record your answers to a set of standard interview questions. You are able to take time to think of your answer and do retakes if necessary. The platform itself is cool, but the process felt impersonal and very automated.

      Interview questions [4]

      Question 1

      Why do you want to work at Club Automation?
      Answer question

      Question 2

      What is your salary expectation?
      Answer question

      Question 3

      What is exceptional customer service to you and when was a time you provided it?
      Answer question

      Question 4

      When was a time you had to deliver difficult news to a client? How did you deliver it and how was it received?
      Answer question

      Customer Success Advocate Interview

      20 Jul 2019
      Anonymous employee
      Birmingham, AL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Daxko (Birmingham, AL) in Jul 2019

      Interview

      2-3 hour process that included multiple interviews (one being a peer interview), shadowing, and a tour of the office. The last interview happened after shadowing and the tour which allowed them to ask questions more specific to the role.

      Interview questions [1]

      Question 1

      Is the customer always right?
      Answer question