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      Customer Care Associate Interview

      25 Nov 2023
      Anonymous employee
      Kitchener, ON
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 months. I interviewed at Definity (Kitchener, ON) in Oct 2023

      Interview

      There were two rounds where in one was a telephonic round with HR and another one was a 1 hour in person BDI. The process took almost 3-2-3 weeks to get a result on this and took another 2 week for pre onboarding process.

      Interview questions [1]

      Question 1

      What were the positive and negative feedback about you and your performance from your previous manager? How did you handle a upset customer via call? What are the challenges you will be facing in this company?
      Answer question
      avatar
      Definity response
      2y
      Thank you for sharing feedback about your experience throughout the interview process. Your input helps us understand and improve the candidate experience and we’re happy to hear it was positive overall. Welcome to team Definity!