Thank you for taking the time to share your feedback on our interview process. We understand that interviews can be challenging, and we appreciate the opportunity to address your concerns. We aim to provide candidates with a clear understanding of what to expect in each stage of our process. In our second-stage interview invitation, we outlined that you would be meeting with our Customer Service Manager and Lead, as well as completing a practical task relevant to the role and spending some time answering role related questions. While we did not explicitly label one of the questions as "role play," our goal was to create a conversational and interactive setting where candidates could demonstrate how they would approach real-life scenarios in the role. That said, we recognise that different candidates have varying levels of experience with this style of interview, and we will take your feedback on board to make expectations even clearer in the future. As a startup, every team member plays a crucial role, and we take great care in ensuring our hiring process allows candidates to showcase their skills while also enabling us to find the right fit for our team. While we strive to keep the process efficient, we also want to ensure it is thorough and fair to all applicants. Finally, we appreciate the time and effort you put into the process and hope that the detailed feedback we provided by email on why you were not successful was helpful for your future applications. We sincerely wish you the best in your job search and career ahead. Desana