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      Diligent

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      Customer Support Specialist Interview

      3 Jun 2022
      Anonymous employee
      Galway
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Diligent (Galway) in Mar 2020

      Interview

      It was a three-stage interview process that went over a 2/3 week period. First interview with a recruiter, second with Diligent Customer Service Director and Third with Customer Service Hiring Manager. 3rd Interview was the most in depth and difficult. First was informal and casual, second wasn't very formal more just an overview of the company and so they can get to know you.

      Interview questions [3]

      Question 1

      What do you know about Diligent?
      Answer question

      Question 2

      Why do you want to work here?
      Answer question

      Question 3

      Examples of customer scenarios and how I dealt with them? i.e. negative customer experience
      Answer question
      1

      Other Customer Support Specialist interview reviews for Diligent

      Customer Support Specialist Interview

      1 Jun 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Diligent in Feb 2021

      Interview

      3 stages, first was a phone call and then had a teams meeting for next stage and also the final stage, it was an easy one because it’s just general about being a support specialist

      Interview questions [1]

      Question 1

      Basic question on being a support specialist
      Answer question
      1

      Customer Support Specialist Interview

      1 Feb 2021
      Anonymous employee
      Galway
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Diligent (Galway) in Jan 2021

      Interview

      It was a two step interview process which took about 14 days from the recruiter reaching out initially to completing interviews to getting the job offer. The first interview was quiet informal and very much conversation based with someone from the company located in America. Interview one was more a run through of the role and an opportunity for you to ask questions. Interview two on the other hand was a very formal, competency based interview.

      Interview questions [6]

      Question 1

      Short Term & Long Term Goals
      Answer question

      Question 2

      A time you went above and beyond for a customer
      Answer question

      Question 3

      An example of a time you had to deal with an irate customer
      Answer question

      Question 4

      A question regarding conflict with colleagues/in the workplace and how it was resolved
      1 Answer

      Question 5

      Information regarding your educational background - college degree etc. Be prepared to answer questions as to why would you want to work for Diligent if you hold such a degree
      Answer question

      Question 6

      Why would you want to work for Diligent?
      Answer question
      6

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