I applied online. The process took 6 days. I interviewed at Direct Line Group (Glasgow, Scotland) in Apr 2026
Interview
1 introductory call and 1 on 1 physical interview. The questions didn't present as prepared per say and there were about 6 questions and 1 case study. It took about an hour in general and a little bit different from the actual role that was advertised
Other Customer Service Representative interview reviews for Direct Line Group
I applied online. I interviewed at Direct Line Group (Leeds, England)
Interview
Example / scenario based interview to demonstrate capabilities / how you have dealt with a particular situation. Run through of work history. Interview took place online with two parties from the department that the job sat with.
Interview questions [1]
Question 1
What challenges or difficult situations have you faced and how did you deal with them. Would you do anything different this time / what did you learn from this experience.
I applied online. I interviewed at Direct Line Group (Normanton, Yorkshire and the Humber, England) in Nov 2025
Interview
A friendly professional interview, I applied online via Indeed, I attached my cv and was selected. A very nice lady called me with a time and date. I went along.
Interview questions [1]
Question 1
They followed a psychometric type of interview. One question was describe a time I had to use teamwork in order to achieve an aim and favourable outcome