I interviewed at Echo Managed Services (Walsall, England)
Interview
Group interview. Do a customer service skills assessment on SHL and then a 1-1 interview where you are asked scenario based questions focused on customer service. Be sure to give past examples of when you have demonstrated these behaviours.
Interview questions [1]
Question 1
Tell me a bit about yourself ?
How have you dealt with a difficult customer?
How would you deal with a colleague who said something that you disagreed with ?
