There was a telephone interview followed by a face to face interview at the office in Wimbledon, which was scheduled flexibly around my then current job. Having no previous experience there was lots of informative detail about recruitment and what to expect. It was relaxed but not informal. John Doherty, one of the Directors, made me feel particularly at ease with his down to earth and friendly approach. There were some well thought-out questions to answer but nothing that made me feel uncomfortable, and there were lots of laughs!

The interview process began with an online task, comprising a number of different sections- the most daunting of which was a short video describing yourself, your experience and what you feel you could bring to the company. After taking 25 minutes to record a minute long video clip, I filled in the other sections, comprising of similar topics- what experience do you have in a sales or sales-like environment seemed to be the main focus of these questions. After successfully completing this section, I was invited in to have a face-to-face interview. Arriving, I found I was one of three applicants on the day. A quick introduction by the senior manager explained how the day was to be structured- we had 4 tasks to complete, and would move around them separately. Starting off with a Q&A session with the senior manager, which involved similar questions to the prior online seciton, was a nice starting point for myself. Being sat nearby the other staff in the office put me at ease, as it felt like I was already being involved in everything despite it being my first time in the office. The next step was writing a draft message to a person, based on their LinkedIn profile. Using the provided profile, we had to write a message that showed an interest in the person's profile, without being too "sales-y", with a limit of around 120 words. I feel like this was a good choice of activity, as it gave you a brief idea of the sort of work you would be carrying out on a day-to-day basis whilst still starting you off lightly, given my lack of experience. Following this was a more standard interview with one of the directors. This focused more on my CV, my university experience and why it was that I wanted to go into recruitment. Despite being with a director in his office, I still felt comfortable and able to say what I wanted to say, no doubt thanks to the director coming across as an actual approachable human being! The final stage was with the other director, as a sales task. Given the 5 steps of selling, and 5 minutes to write a brief script, I was tasked with selling the director a stainless steel water bottle. Again, this was made easier by the approachable nature of the director, but was none-the-less slightly daunting due to my lack of experience. After tackling the task, we were all thanked for our time, and left- I think I spent a total of 2 hours in the office. Arriving home, I did not expect to hear back from them until at least the next day- to my surprise, about 2 hours later I received a call from the senior manager, with feedback on how they felt everything went, along with the offer of a trial period relating to my lack of prior office experience. They were completely honest about this, which I appreciated, and I accepted the offer. My trail week started the following week, at the end of which I had a meeting with senior management in which they expressed that they were happy with how my week had gone, and offered me the role on a full-time basis, which I happily accepted!