It is easy to apply without a cover letter or anything, so it's easy to get an interview. I have plenty of student and customer service experience. You will have a case load of 300+ students. I wasn't too thrilled with several aspects, like finding out afterwards you have to have a Masters degree to get the job. Also, the interviewer made it sound like you will probably be going in the office full time eventually, which is definitely not something I am interested in. I'm not sure I would have fit in the culture there, and it seems kinda kool-aidy.