Emma Customer Performance Manager interview questions

The entire recruitment process took 2 months and 7 days. It starts with a cognitive test, followed by an interview with the recruiter. After that, I had an interview with someone from the Customer Success Team, and finally, there was the so-called "Recruitment Day." Everything felt pretty standard until Recruitment Day. On that day, there was a 30-minute company presentation (which was quite boring), followed by two consecutive one-hour interviews. These interviews were conducted by people from different teams, not necessarily those you’d be working with. Honestly, I felt more like I was being interrogated than interviewed, as the interviewers' approach often came across as hostile and unprofessional. The questions ranged widely, from completely random and unrelated to the position to highly specific ones about the role. The whole experience felt chaotic and intense. I also felt uncomfortable with the extremely specific questions about my previous role; they were neither appropriate nor necessary, especially given confidentiality concerns. The way they probed certain topics left me with the impression that their customer care lacks basic infrastructure, and they were fishing for ideas and know-how to implement directly. To sum up, I believe this process is not applicant-friendly—it’s time-consuming, confusing, and lacks clear expectations for the candidate. Some of the questions were unprofessional, and there was little regard for how this "innovative" process might make applicants feel. My review is just one of many sharing the same opinion, and it’s clear that Emma doesn’t value our feedback enough to improve their recruitment process. This one-way approach speaks volumes about their attitude towards potential employees.