I applied online and they called me a few days later for a phone interview. They asked pretty standard questions about my availability since I am in college, they also asked questions for a background do check (have you ever had any at fault accidents, has your license ever been suspended, etc.) After that was over, I was scheduled for an in person interview. The in person interview was a little rocky but understandable. I went in but the manager who was supposed to interview me wasn't there (family emergency.) One of the other workers had to interview me. He was really nice and easy to talk to. He asked about past experiences that would correlate to the position I was applying for. The interview was only about 20 minutes. After the interview, he introduced me to a current service agent and allowed him to show me around. He told me the basic duties and they seemed pretty easy and understandable. I would say the whole process was simple.