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      Customer Success Manager (CSM) Interview

      5 Apr 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Equinix

      Interview

      Done professionally and by layers. Went through few sessions with different stakeholders, they really vet through if you are suitable in the team. However the last session with the EMEA region management posted a question that shows me she doesnt really understand APAC requirement, which surprise me a little as her title is quite high but does not understand on different regions requirement.

      Interview questions [1]

      Question 1

      Does SG require ITIL for CSM entry?
      Answer question

      Other Customer Success Manager (CSM) interview reviews for Equinix

      Customer Success Manager (CSM) Interview

      26 Sept 2025
      Anonymous employee
      Frisco, TX
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. I interviewed at Equinix (Frisco, TX) in Jun 2022

      Interview

      I had a total of 8 interviews over 3 weeks with 8 different people. It was grueling and each interview was over 1 hour in length. This was a very grueling process.

      Interview questions [1]

      Question 1

      Standard scenario type questions. Did you have a time where you had a difficult customer and how did you deal with it.
      Answer question

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