Good customer service means having a thorough knowledge of your inventory, experience with your products, and being able to help customers make the best choices for them. When I worked at XYZ Company, I used to spend a few minutes each month looking at the newest products to make sure I was fully aware of their benefits, features, and performance, and could make knowledgeable recommendations to customers.
Interview questions [1]
Question 1
Why do you think you'd be a good fit with our company?
Quick on the phone screen then one in-person interview. The phone screen was asking about who you are, interest and baseline experience. In person is more about what you would be a good fit, interest within the industry, and scheduling.
It was a straightforward, single interview with the manager. Nothing hard just the basic interview questions and questions about your past experience in customer service. It was easy and not threatening
The interview process felt like a conversation, yes it is important to talk about professional skills but I liked that they also focused on you as a person in the process.