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      Estech

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      Customer Support Representative Interview

      21 Apr 2023
      Anonymous employee
      Plano, TX
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 day. I interviewed at Estech (Plano, TX) in Jan 2019

      Interview

      In person with 5 people and exec follow up, good questions and interaction with team members. Application screening: This is the first step in the interview process, where the employer reviews the candidate's application and resume to determine if they meet the basic requirements for the position. Phone screening: If the candidate's application meets the basic requirements, they may be contacted by the employer for a brief phone interview to discuss their qualifications and interest in the position. In-person or virtual interviews: Depending on the company's location and preference, the interview may be conducted in person or virtually. The interviews may be with one or multiple interviewers, and they may involve behavioral, technical, and/or situational questions. Skills assessment: Some companies may require candidates to complete a skills assessment or test to assess their competency in a specific area relevant to the job. Background and reference checks: The employer may conduct a background check on the candidate to verify their employment history, education, and criminal record. They may also contact the candidate's references to get more information about their work ethic and performance.

      Interview questions [1]

      Question 1

      Knowledge of voip technology standards and testing
      Answer question

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