I received a call from the recruiter for a phone screen. She moved me to the next level with the hiring manager. Because they were hiring a number of people for this role in the Nashville office, there was a lag between the two interviews, which the recruiter explained to me. I appreciated being given a timeline. Then the final round of interviews with 5 people interviewed me over 3 hours on site. It wasn't a grueling interview, just long. Overall, the process took 5+ weeks. Everyone was personable and professional. In the end, they were really looking for people who had direct experience handling 250+ customer accounts, which I why I was not offered the position. I'm glad they were honest with me at the end because I have great respect for the organization.