The process took 1 week. I interviewed at Express Scripts (Tempe, AZ) in Oct 2009
Interview
I applied on the company's website for this position and was called by a recruiter within a few days to schedule an interview. The first step was to take a "Navitgation Test" , which consisted of navigating between application screens, entering data into various fields and following instructions. The second test consisted of listening to several simulated phone calls and entering data into a customer database.
Once I passed the tests, I met with a supervisor who asked about half a dozen "Describe a time when you...." questions, and told me about the work environment and duties of the PCA job. I then met with the recruiter again who told me that she would call me next week to officially offer me a position.
Interview questions [1]
Question 1
Describe a time that you had to pursuade someone to do something that they didn't want to do. How did you convince them to do what you wanted?