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      FedEx

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      Customer Service Interview

      15 Jan 2018
      Anonymous employee
      Indianapolis, IN
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. I interviewed at FedEx (Indianapolis, IN) in Nov 2017

      Interview

      The process took much longer than anticipated, I was called for a telephone interview with HR and was told the local office would schedule the 2nd interview. The second interview took much longer than it should have due to the interview wait time, all interviews were scheduled back to back on the same day, so we were sitting and waiting for our turn much like the drive through at the local McDonalds

      Interview questions [1]

      Question 1

      How would you handle a unhappy customer?
      1 Answer

      Other Customer Service interview reviews for FedEx

      Customer Service Interview

      17 Sept 2023
      Anonymous interview candidate
      Snellville, GA
      Declined offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at FedEx (Snellville, GA) in Jan 2023

      Interview

      I recently had the pleasure of participating in the interview process with FedEx, and I must say that it was an exceptional experience from start to finish. I would like to express my gratitude for the professionalism, transparency, and insightfulness that characterized the entire process.

      Interview questions [1]

      Question 1

      What was your previous experiences?
      Answer question

      Customer Service Interview

      23 Oct 2023
      Anonymous interview candidate
      Malmö, Skåne
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at FedEx (Malmö, Skåne) in Jun 2019

      Interview

      Overall good interviewing experience that consisted of 3 steps - phone talk, a fysical meeting and a third interview - day in the office where I got to experience how the day in CS looks like and listen to some of the calls, while representative was helping a real customer

      Interview questions [1]

      Question 1

      Previous job experience, references and most interresting - case questions. T ex, what would you do if... How would you tel your boss...
      Answer question

      Customer Service Interview

      15 Apr 2018
      Anonymous employee
      Lakeland, FL
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 4 weeks. I interviewed at FedEx (Lakeland, FL) in Mar 2018

      Interview

      They phone interview first. They then call back to offer in person interview. Once you finish in person interview then you wait for an email for job offer. The next step is background check and drug screen. This is almost like reapplying.

      Interview questions [1]

      Question 1

      They interviewed in a behavioral style.
      1 Answer