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      FirstEnergy

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      CSR Interview

      12 Dec 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Other CSR interview reviews for FirstEnergy

      Customer Service Representative Interview

      25 Sept 2015
      Anonymous interview candidate
      No offer
      Neutral experience

      Application

      I interviewed at FirstEnergy

      Interview

      I went through a hiring agency. The interview started out as a small group orientation then we went off into one on one interviews. They gave a little personality quiz to do and also listen to some mock calls to get an idea of different calls.

      Interview questions [5]

      Question 1

      Describe how you handle stress
      Answer question

      Question 2

      What was a challenging situation at work or school in which you wish you could change
      Answer question

      Question 3

      Are you committed to working irregular hours
      Answer question

      Question 4

      Are you committed to perfect attendance
      Answer question

      Question 5

      On a scale of 1 to 10 how reliable would you rate yourself and why?
      Answer question
      6

      Application

      I interviewed at FirstEnergy

      Interview

      quick , easy real nice interviewers process overall not intimidating at all , have you answer hypothetical questions if you answer honestly it is a breeze some common sense questions that show ethical reasoning

      Interview questions [1]

      Question 1

      if you were to get a hard to handle customer what would you do/respond
      1 Answer

      Customer Service Representative Interview

      15 Sept 2015
      Anonymous employee
      Accepted offer
      Neutral experience
      Average interview

      Application

      I applied through a staffing agency. The process took 2 weeks. I interviewed at FirstEnergy

      Interview

      Must get an interview through a local temp agency. First inter view one on one with temp agency, next interview with a group interview. I heard back the same day. Must pass drug and back ground text. About a 2 week process total.

      Interview questions [1]

      Question 1

      Career goals?
      Answer question
      2