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      Team Leader - Customer Service Interview

      10 Oct 2011
      Anonymous interview candidate
      Bengaluru
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a staffing agency. The process took 2 days. I interviewed at Flipkart (Bengaluru) in Aug 2011

      Interview

      Day 1: I was asked to attend the interview scheduled at Ozone Manay Tech Park - Bangalore. It took me 4 hours to locate the venue and reach there. I still managed to arrive on time as I had left home early. After an hour's wait, I'm ushered in with my resume. The man on the other end of the table glances at the resume, asks my name and goes away. Another man enters and asks about my overall experience. I'm asked to come back the next day. This entire thing took 4 minutes. Day 2: I meet the person scheduled to interview me. She glanced through my resume and asks if I'm ok with rotational shifts. I say yes. She asks me to go to the Kormangla office to attend the Operations round. Our conversation lasts for 4 minutes. She ends up giving me wrong directions and vague landmarks to the Kormangla office. I end up hunting the address for 3 more hours. Finally at the venue: I walk into a building where the Flipkart sign is displayed. After 3 knocks on the door and no answer, I open the door and step in. To my surprise, I'm standing amid representatives who are logged into their systems. They have n clue who I am. I ask one of them that I've come to interview with one Mr.Vignesh. He shoos me away saying that there's no one by that name in the entire building. I was almost on the verge of going mad when someone walked up to me and told me to go the building next door. I could clearly see that it was not Flipkart's office and had some other company's name displayed outside. But anyways, I learnt that the Operations interview was being held in that building next door. I know that Flipkart has been started by IIM graduates but I least expected to face CAT exam questions in the Operations round for a Call Center Customer Service TL vacancy. It's obvious that I wasn't prepared and wasn't selected.

      Interview questions [2]

      Question 1

      If you were to prepare a productivity report for this process, what would it include?
      Answer question

      Question 2

      I was also asked 3 questions that I know resemble the ones in the CAT exam. I don't remember the questions. But i do remember that when I asked the interviewer to tell me the answer and how he got it, he didn't know how he got it himself.
      Answer question