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      Fossil Group

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      Customer Service Representative Interview

      8 Apr 2020
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I interviewed at Fossil Group

      Interview

      You have to go through 4 interviews before you get the final interview. The people you take to at first aren’t even the people you work with. The women interviewing seem fake and try to over compensate for the type of job that you are applying for.

      Interview questions [1]

      Question 1

      Just a bunch of hypothetical situations. Just know you have to be super bubbly and happy. Oh and the customer is ALWAYS right!
      Answer question

      Other Customer Service Representative interview reviews for Fossil Group

      Customer Service Representative Interview

      24 Jan 2019
      Anonymous employee
      Richardson, TX
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 day. I interviewed at Fossil Group (Richardson, TX) in Jun 2018

      Interview

      About 30 minutes of very general questions regarding customer service. Basically use the words “serve” and “teamwork” and you’re in. Very easy. Talk about how much you love helping people.

      Interview questions [1]

      Question 1

      Describe customer service to you
      Answer question

      Customer Service Representative Interview

      22 Apr 2018
      Anonymous interview candidate
      Richardson, TX
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Fossil Group (Richardson, TX) in Apr 2018

      Interview

      The Process: I applied via LinkedIn, was contacted for a Phone Screen by a Recruiter, and after I passed the Phone Screen, I met with the Hiring Manager and a Team Leader at their Richardson office. All of this occurred within a period of 7 days. The Good: The environment was positive and welcoming. When you first enter the building, you really do get a sense of how laid-back the environment is. To my surprise, 95% of the employees seemed incredibly relaxed... And if I had been wearing a gorgeous Sweater, hipster Blue Jeans, and Converse sneakers, that would have been just fine, as long as it adhered to their definition of what's "trendy." Moving along, IMO, the interview was better than most. The Hiring Manager wasn't disrespectful, nor did she act as if I didn't matter. But..., it wasn't an ideal interview. The Bad: I didn't like the interview was set up, nor did I like the way that the Associate Team Leader was constantly staring at me, as if she was constantly assessing me. That within itself, made me feel uncomfortable as if I didn't measure up. The Ugly: Despite their original promise, I wasn't given a tour of the office (that within itself let me know that they did not want to wast their time with me). Even worse, the Recruiter and the Hiring Manager failed to offer feedback about the interview after they had promised to do so. As a matter of fact, the Hiring Manager seemed perturbed that I'd emailed her a thank you note, and the Recruiter was no better. In the end, I did not get the job but perhaps given their penchant for layoff's and a lower rate of salary, this wasn't the right fit for me.

      Interview questions [4]

      Question 1

      Tell us about a time where you had a failure, and what you did to overcome it.
      Answer question

      Question 2

      What are your 3 best attributes?
      Answer question

      Question 3

      Tell us about yourself.
      Answer question

      Question 4

      What would your current Manager say about you?
      Answer question