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      Foundever

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      Work At Home Telephone Customer Service Representative Interview

      29 Jan 2016
      Anonymous interview candidate
      Pensacola, FL
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1+ week. I interviewed at Foundever (Pensacola, FL) in Jan 2016

      Interview

      It was informative and straight to the point. I didn't have a lot of issues as I was at my computer, like is asked, and was prepared for the interview. They ask you questions, depending on your area and campaign, regarding sales & up-selling products. They let you know up front that you are required to have a stand-alone monitor and internet access in the same room as the computer. The technical portion of the interview is to open two tabs and find the requested information. For example, I had to find the weather in McLean, VA and find a Gordan Ramsey cooking video. They ask if you are comfortable with typing in a fast paced chat room environment. This is due to the fact that you don't have access to a coach like you would at a site. I have worked there previously so they said it could take up to a week due to going through employment history and such.

      Interview questions [5]

      Question 1

      Are you comfortable with 9.00/hour?
      Answer question

      Question 2

      Are you comfortable typing in a fast-paced chat room environment to get the answers you need?
      Answer question

      Question 3

      Do you have a problem with not having coaches around you to answer questions on the spot?
      Answer question

      Question 4

      Are you comfortable finding the information you need on your own and working independently?
      Answer question

      Question 5

      Do you have any appointments or prior obligations during the next 3 months that would require you to take time off work?
      Answer question
      10

      Other Work At Home Telephone Customer Service Representative interview reviews for Foundever

      Work At Home Telephone Customer Service Representative Interview

      10 Apr 2020
      Anonymous interview candidate
      No offer
      Negative experience

      Application

      I applied online. The process took 3 days. I interviewed at Foundever in Apr 2020

      Interview

      I was invited to attend a virtual job fair and was told , if hired , they’d provide a computer and all I’d need is WiFi. But during the job fair they required a test of my computer , which I had a problem downloading. I was told I could come back when I resolved my issue . I got a new laptop but was no longer allowed to attend the job fair. They mislead me with their email & lied.
      10

      Work At Home Telephone Customer Service Representative Interview

      21 Sept 2018
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 days. I interviewed at Foundever in Sept 2018

      Interview

      There is a chat room online interview after a online skills review of typing speed, download and install a small app to determine your pc specs and internet speed for upload and dl, and a test for your operating system aka Windows pc knowledge, and completing a listening and comprehension test about taking customer orders over the phone.

      Interview questions [1]

      Question 1

      typing speed
      2 Answers

      Work At Home Telephone Customer Service Representative Interview

      12 Jan 2018
      Anonymous employee
      Portsmouth, VA
      Accepted offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at Foundever (Portsmouth, VA)

      Interview

      You fill out the application online, do an assessment, and have a phone interview. It wasn't tge typical STAR format wuestions. The recruiter offered me the job, but I declined it.

      Interview questions [1]

      Question 1

      What do You when your internet is out at home.?
      1 Answer
      13