I applied online. The process took 3 days. I interviewed at GEICO (Poway, CA) in Nov 2016
Interview
I was called to have a phone interview and then they scheduled an interview for the following Friday. When I arrived they immediately took me to a room where I did an assessment which consisted of situational and also a typing test. I passed the assessment and then proceeded to meet with one of the hiring supervisors and they asked a bunch of the usual interview questions like why do you want to work for geico and behavioral questions as well. Then I was passed to the next level do a role playing over the phone. They gave you 20 minutes to study information about a fake company and their fake customers. I know I didn't do well on the role playing and afterwards they told me they would email me after they considered other candidates.
Interview questions [1]
Question 1
What was one time you went above and beyond for a customer?
There are two rounds. The first round is virtual and they ask about your background and if you can handle the process. For the second-round, You will shadow someone for 20 minutes then proceed for a 40 minute interview. There are a lot of situational questions.
I applied through other source. The process took 2 weeks. I interviewed at GEICO
Interview
Straight forward. There are 2 interviews, must pass 1st to get 2nd. 2nd interview is more detailed and is on site. 1st interview is via zoom. 2nd interview about 45 minutes to an hour
I applied online. I interviewed at GEICO (Tampa, FL)
Interview
It was a weird process, first it was on zoom and my interviewer told me to turn off my camera because of the bandwidth issues. Then she asked three questions and provided me the job description and the hours. She then asked me if I was looking for other work and If I was currently working. I did tell her that I am currently working and she told me that I have enough time to provide my current job a two weeks notice. After the interview she told me that she was going to endorse my application for review. Then she sent me another email saying that “Your recruiter will be in touch with you for next steps”. Then in the middle of night not even 24 hrs, I get a generic email saying that I was passed on. I wanted to find out why did I get an email saying that a recruiter was going to contact me, then I passed on from someone else. This was a customer service position and during the interview she told me that I have a lot of experience. I just didn’t like during that interview I was given false hope. I would not recommend applying to this company.
Interview questions [1]
Question 1
1. Tell me a time when you had to deal with a customer and provided empathy?
