I got a first interview which was a Zoom interview with a single recruiter. It was relatively informal and easy going. They appear to simply want to see if you are who you say you are on your application and you do indeed have the background and knowledge which you claim. My recruiter was very nice and very easy going. She asked just a few very typical questions about my job history. Easy stuff. We had a really positive conversation and she stated she was going to recommend me for an in person interview with the local claims manager. She said that would take place a neutral location such as a collision repair shops so we can discuss my field knowledge. She told me to expect a call from him in the next 3 business days. I received no communication after that. I emailed my recruiter after 2 weeks and asked for any update at all and received no reply. Three weeks after my initial interview I received an email stating I did not get the job.

Informative, not many questions. Tells you About the job and the pay. then they’ll send your application to the hiring manager if you qualify for the job. from that you will have a second interview. The second interview is when you’re offered the job

1st phone interview with hiring manager, 2nd interview was with the area manager and included a Role Play. They don't expect you to know everything they just want to see how you handle yourself under pressure in my opinion.