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      Gap Inc.

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      Customer Service Representative Interview

      20 Apr 2018
      Anonymous employee
      Rocklin, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through other source. The process took 2 days. I interviewed at Gap Inc. (Rocklin, CA) in Jul 2014

      Interview

      They found my resume online, I never had actually applied. They called me and I did a phone interview, they then invited me for face to face. I then met them in a group interview setting with 3-4 other applicants and 3-4 supvisors and HR personnel.

      Interview questions [1]

      Question 1

      Give a scenario where you encountered an irate customer and how you resolved this issue.
      Answer question
      2

      Other Customer Service Representative interview reviews for Gap Inc.

      Customer Service Representative (CSR) Interview

      24 Jun 2022
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 5 days. I interviewed at Gap Inc. in Aug 2021

      Interview

      Easy, be excited sale yourself! Smile, answer questions first in group interview. Assure no absences, sups are pretty cool! Remote position which is plus since gas prices have sky rocketed. Good luck

      Interview questions [1]

      Question 1

      How many times is it ok to miss work during probation period?
      Answer question

      Customer Service Representative (CSR) Interview

      31 Dec 2023
      Anonymous employee
      Rocklin, CA
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Gap Inc. (Rocklin, CA) in Aug 2020

      Interview

      No muss, no fuss. Interviewer was extremely accommodating, cordial and seemed enthused about new hires joining the company. In my experience, it t was one of the most seamless, pleasant interviews I’ve ever participated in, and that’s saying quite a bit.

      Interview questions [1]

      Question 1

      Was I willing to work any particular shift?
      Answer question

      Customer Service Representative Interview

      10 Aug 2017
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied in-person. I interviewed at Gap Inc. (New York, NY)

      Interview

      At was good and quick you can learn alot at interviews be wiser when you start your new job.they talk about things that were new to you .certain ways to greet customers .that wouldn't make them feel like they were being attack

      Interview questions [1]

      Question 1

      Describe a good customer service situation and then describe a bad situation at work
      1 Answer

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