1) I was referred by another customer service representative that was already working there. 2) I gave my resume to the customer service representative to give to the store manager. 3) The store manager contacted me to set up a face-to-face interview. 4) The interview process was very laid back, I wore casual clothes and had a conversational interview. 5) The next day I was contacted with an offer. 6) The entire process took a week.