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      Genesys

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      Customer Success Manager Interview

      10 Dec 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Genesys in Nov 2024

      Interview

      4 stages: 1. Talent manager 2. Hiring manager + TAM principal 3. Director of CS 4. VP of CS They were 30-minute interviews and were conversational, which was great as it allowed me to ask questions that gave me further insights into the role and company. They asked questions about my understanding of AI and the CX industry. AI has been a hot topic in any interview I attended. The recruiter was prompt, responsive, and transparent about the whole process and what to expect. The interviewers were always on time, which helped to alleviate any kind of anxiety about being ghosted.

      Interview questions [3]

      Question 1

      What are your thoughts on AI?
      Answer question

      Question 2

      What kind of challenges have you experienced working with partners?
      Answer question

      Question 3

      What kind of challenges do you see in CX?
      Answer question
      1

      Other Customer Success Manager interview reviews for Genesys

      Customer Success Manager Interview

      4 Dec 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. I interviewed at Genesys in Oct 2025

      Interview

      Me contactó la empresa en 2 ocasiones. La primera para un puesto de Presales engineer, pero me descartaron tras hablar con la manager diciendo que buscaban alguien con más experiencia. Al poco la HR me volvió a contactar para una entrevista para el puesto de customer success manager. Esta vez, llegué a la fase del business case. Estuve preparando la presentación una semana y al llegar a la entrevista, se presentaron 6 personas las cuales se dedicaron a criticar de forma muy poco constructiva mi trabajo, diciendo que estaba del todo equivocado. Además, entre ellos también se criticaban y burlaban como si yo no estuviera allí. De colmo, la Presales manager me criticó profundamente por haber ya participado a un proceso de selección anteriormente, tuve que pararle los pies indicando que in ambas ocasiones me había contactado su HR. Entiendo que en un business case hay que desafiar los candidatos pero manteniendo siempre respecto y reflejando la cultura de empresa. En este caso la cultura de empresa me pareció la típica de una gran empresa con renombres que busca culpables y no soluciones. Estoy contenta de no haber oído más hablar de ellos.

      Interview questions [1]

      Question 1

      Tu trabajo no tiene ningún sentido
      Answer question
      1

      Customer Success Manager Interview

      30 Sept 2024
      Anonymous interview candidate
      San Francisco, CA
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at Genesys (San Francisco, CA)

      Interview

      A short, may 20 minute, call with a recruiter and then a 30 minute call with the hiring manager. They let you know the outcome in a week or so.

      Interview questions [1]

      Question 1

      What interests you about this job?
      Answer question

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