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      Gong

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      Customer Success Manager Interview

      11 Dec 2018
      Anonymous interview candidate
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. I interviewed at Gong in Oct 2018

      Interview

      I debated on whether to fill one of these out, but this was singled handily the worst place I have ever interviewed. I was reached out to by an internal recruiter on Linkedin. Set up phone call with the recruiter and after that went well, I was asked to set up a phone call with the direct hiring manager. (The COO). I explained I would love to but that I would be on vacation the following week so would be happy to do the phone call the week after I return. The recruiter then came back saying they would love to have the phone screen the week I was on vacation. After explaining that I do not want to interview during my time off, I scheduled the phone call for the following week as the recruiter kept emailing me during my vacation. I was told it would be a video interview. Came home early from work for it. The Interviewer still had not shown after 10 minutes so I emailed the recruiter who told me that the COO was on their way, but "didn't know he had an interview". 15 minutes into the interview (only scheduled for 30 minutes) the COO finally showed up. The COO then answered my questions with short answers, if you can even consider them answers, yawned while I was replying to one of his questions (keep in mind this is a video interview) and then told me they were looking for someone who has handled larger clients, even though I had already explained to the Recruiter my client size and responsibilities. I called the Recruiter immediately afterwards to tell him I was not interested and that it was hands down the most unprofessional interview I have ever experienced. He apologized but I can only imagine what working there must be like if that is how they treat people they actually reached out to for the position. Beware!!

      Interview questions [1]

      Question 1

      How big are the clients you manage?
      Answer question
      6
      avatar
      Gong response
      7y
      Wow — I am so sorry that was your experience! I can absolutely understand your frustration and can't say that I would feel any different if I were in your shoes. No excuses — we just simply apologize. If you ever decide to revisit a conversation with us — I'm confident that you'll have an incredible experience — due to us building out an internal talent team to ensure something like this never happens again. Thanks for your insights and all the best in your current role! Kindly, Eric Lindroos

      Other Customer Success Manager interview reviews for Gong

      Customer Success Manager Interview

      7 Jan 2023
      Anonymous interview candidate
      Phoenix, AZ
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Gong (Phoenix, AZ) in Jul 2022

      Interview

      Zoom interview, but I could tell from the beginning there was something, a hard skill, I was missing so they were not really interested. I am not sure what the tool or skill was...

      Interview questions [1]

      Question 1

      What excited you are working at Gong?
      Answer question

      Customer Success Manager Interview

      27 Jan 2022
      Anonymous interview candidate
      Boston, MA
      No offer
      Negative experience
      Easy interview

      Application

      I applied through a recruiter. The process took 1 day. I interviewed at Gong (Boston, MA)

      Interview

      Really disappointed with my experience with Gong, I use their product and think it’s great. I didn’t officially apply for the role but was contacted by the recruiter for an exploratory chat. After a couple of questions around my background, the recruiter immediately decided that I should be put forward for a less senior role despite my experience and I didn’t get a chance to ask a few questions and the recruiter said they had to run and could only answer 1. Although I didn’t officially apply, I received a rejection email which I find insulting especially as this was meant to be an exploratory chat.

      Interview questions [1]

      Question 1

      What types of customers do you manage?
      Answer question
      8

      Customer Success Manager Interview

      11 Aug 2021
      Anonymous interview candidate
      No offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at Gong in Jul 2021

      Interview

      Spent 30 minutes talking to the recruiter, who started the conversation by saying "your current company uses Gong, so I don't have to tell you about us" and then diving into asking me questions. Considering the job market and options that employees have, the lack of even attempting to tell me what's so great about Gong was offsetting. It was almost the attitude of "we're great and I shouldn't have to sell you; everyone should want to work here". I was also asked 3 different times in 30 minutes how many accounts/how much ARR I manage, which made it seem like the recruiter wasn't even paying attention. Set up the next call to meet with the hiring manager, but I ended up canceling because the experience was lackluster.

      Interview questions [1]

      Question 1

      How many accounts do you manage/how much ARR
      Answer question
      8
      avatar
      Gong response
      4y
      Thank you for your feedback on your experience with our recruiting team. I am sorry to hear that it was not a great one. I have flagged this to our recruiter -- your feedback helps us improve and I truly appreciate it. Our goal is to create raving fans, including candidates, and we clearly fell short here. We'll do better. Emily Campana -- VP Talent Acquisition, Gong

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