I was interviewed by the Assistant General Manager at the time, which was two months before the hotel was scheduled to be opened. The place was still under construction. The AGM made me feel comfortable, and he was easy to talk to. Charming. He told me about how things were going to be set up once the hotel opened. We would have adequate training, and it would be a great experience to add to my resume. We talked about what direction I wanted to go in my career. It was during this period that he was assembling the front desk team, and he helped me determine that being the Front Desk Supervisor would be better for me--a lesser position, he said, would be a waste of my time. It was a good interview, and he assured me he felt I was ready for this position.
This is a common problem among many companies, as it was here: many promises were made about how great the job would be. It never turned out so well, however. Companies like this (which is managed by Coakley and Williams, a hotel management group) have specific core values, but often, these values do not trickle down to property-level management. That was disappointing to me.
