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      Granicus

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      Top companies for "Compensation and Benefits" near you

      avatar
      Smartmatic
      3.7★Compensation and benefits

      Customer Success Consultant Interview

      21 Feb 2018
      Anonymous interview candidate
      No offer
      Negative experience

      Other Customer Success Consultant interview reviews for Granicus

      Customer Success Consultant Interview

      28 Feb 2025
      Anonymous employee
      United States Coast Guard - Air Station Sacramento
      Average interview

      Application

      I applied online. I interviewed at Granicus

      Interview

      I received a phone call from one of the recruiters and she sent me the link for the assessments. I finished everything, but haven't heard back and it's been over a month. I also emailed the recruiter that had originally reached out, but I've gotten no response. If I knew that they weren't still hiring, I'd just assume that they found someone else with more closely-aligned experience.

      Interview questions [1]

      Question 1

      The personality assessment had questions I had to answer with the options ranging from strongly agree to strongly disagree.
      Answer question
      2
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Granicus (United States Coast Guard - Air Station Sacramento) in Apr 2024

      Interview

      It was a good process, 3 interviews I had, ! with the recruiter and 2 with management and other CSCs. No problem with rude attitudes, they were very kind with me

      Interview questions [1]

      Question 1

      Experienced and how I address some situations
      Answer question

      Customer Success Consultant Interview

      9 Oct 2023
      Anonymous employee
      San Juan, PR
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Granicus (San Juan, PR) in Sept 2023

      Interview

      The interview process was fantastic. Very organized and efficient. Initially had the recruiter's phone screen, he was great at explaining more about the company, but also getting to know me. He then sent an assessment which took about 40 minutes to complete. After getting the results, an interview with 2 hiring managers was scheduled. After those went well, a final interview with the rest of the team. I loved interviewing with the team because it made me realize the company's culture. The questions were geared to customer success and some more personal questions to get to know me. They were really chilled and down to earth which is a great sign of a culture. Got my offer sent to me within a day of the final interview.

      Interview questions [1]

      Question 1

      How do you handle customer escalations? Tell us about a time you had a problem with a colleague. If you could travel to a country, which would you go to?
      Answer question

      Customer Success Consultant Interview

      29 May 2022
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Granicus (New York, NY) in May 2022

      Interview

      Started with a phone interview with HR who asked very general questions and verified the salary I'd be interested in, then followed up by taking an online personality assessment/general quiz posted through Bryq. I was allowed to use a calculator and did not have to record myself taking the quiz. Shortly after that, heard back from HR to schedule the panel interview. Panel interview was very open, there were some basic customer service questions and some industry specific questions but it felt very much like open dialog. Received a follow up email after interview asking for 3 professional references and shortly after I received my offer letter

      Interview questions [3]

      Question 1

      How do you handle your boss telling you no?
      Answer question

      Question 2

      How do you work to keep a client's business?
      Answer question

      Question 3

      Can you give an example of a time you worked to satisfy an unhappy client?
      Answer question
      6