I applied online. The process took 2 weeks. I interviewed at Greenhouse Software (San Francisco, CA) in Nov 2021
Interview
The first round of interview was pretty good. I really enjoyed talking to one of the customer support managers during the interview and how they started in different work places before joining Greenhouse. Also loved how the team manager gave their POV of what an ideal candidate should have and bring to the table.
Interview questions [1]
Question 1
What interested you about greenhouse software? Complete a take home assessment
Thanks for your feedback. I'm glad to hear that you had a positive experience with our Customer Support team - they are indeed fantastic! If you have any specific feedback on what colored your experience negatively and how we could do better, I welcome it at amoon@greenhouse.io.
--Ariana, Director of Talent Acquisition
Other Customer Support Specialist interview reviews for Greenhouse Software
I applied online. The process took 1 week. I interviewed at Greenhouse Software (Dublin, Dublin)
Interview
Great interview process it was great to feel included and it was an impressive interview plan which allowed me to showcase all of my individual skills. It was such a comfortable environment and can't thank the Greenhouse team enough/
Interview questions [1]
Question 1
They asked me how I felt about their company culture.
Thank you for your positive feedback! We're thrilled to hear that you had a great interview experience with us. We value inclusivity and are glad you felt comfortable showcasing your skills. The Greenhouse team appreciates your kind words!
Arduous and time consuming. They are using us applicants as free test subjects to assist in training their employees on the software product they sell…A product which assists other companies with hiring. What better way for Greenhouse employees to gain firsthand experience of their product than to have an unending stream of applicants at their disposal to toy with and waste about a month of their lives. Half the people I met with were “nice”. The other half bordered on snobby to contrived to condescending.
Interview questions [1]
Question 1
What personality traits do you think are important for the CS Specialist role?
Thank you for your feedback. It sounds like you did not have a positive experience interviewing with us and I apologize for that. It is important to us that our interviews are engaging and a good use of your time and it sounds like we missed the mark. We take feedback seriously and will be sure to share this with our team. If there’s anything else you’d like to share about your experience, please reach out to me at amy.kirsch@greenhouse.io.
I applied through a recruiter. The process took 4 weeks. I interviewed at Greenhouse Software
Interview
The process was very transparent and structured. Started with a 15 min phone screening with a recruiter who asked questions about what DE&I meant to me and explained in detail the role/salary/schedule. Next step was a 30 min phone interview with a team manager who asked questions to learn more about you work/learning style. After that I was sent an assignment that took about an hour to complete. Next was a 2 1/2 hour zoom interview where I first met with a member of the HR team, Then interviewed with a team lead, then a fellow Support Specialist. The last 15 mins of the interview I met with the recruiter to speak more about benefits and she asked me a few more HR related questions. I thoroughly enjoyed everyone I spoke with except for the Team Lead, who just seemed very indifferent during the interview. I was able to connect with everyone I spoke with except for the team lead, Which lead me to not be able to preform my best during that interview and not move on to the next round.
Interview questions [1]
Question 1
How you reach your goals, Tell me about a team member you admire, A time when you had to make a difficult decision, Why the support role is so important
Thank you for your feedback. It sounds like overall you had a good experience interviewing with us, with the exception of one interview. It is important to us that our interviews are engaging and genuine and it sounds like we missed the mark with that segment. We take feedback seriously and will be sure to share this with our team. If there’s anything else you’d like to share about your experience, please reach out to me at amy.kirsch@greenhouse.io.