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      Gusto

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      Customer Advocate Interview

      26 Mar 2015
      Anonymous employee
      San Francisco, CA

      Other Customer Advocate interview reviews for Gusto

      Customer Advocate Interview

      16 Mar 2020
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Gusto

      Interview

      the interview process was quick - i was contacted by HR to schedule a phone call - i was contacted a few days later by one of the managers in the department - questions were easy and general - contacted by HR to complete an at-home assignment, submitted assignment and i was then invited to the office for in-person interviews with four team members - spoke to each for about 20 minutes and one was solely on the company culture - found out a few days later that i received the job.

      Interview questions [1]

      Question 1

      what are you looking for in a company culture?
      1 Answer
      2
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Gusto (San Francisco, CA) in Mar 2015

      Interview

      To put my interview into context I have been applying for jobs aggressively for the past few months, and have been interviewing a lot lately, The process overall was a unique experience, different from what I have been doing, (which is nice). The first thing was the job post I saw and applied for through Linkedin (funny enough I had a third party recruiter and employee request that I apply, while I was already in the process). I did some research on their company values (which is priority in my search). I was not disappointed. The first step after my application and cover letter was a one-way interview using spark hire. I have interviewed with spark hire before, with companies that only allow single takes and only 3 minutes to prepare an answer (as if they are afraid of me actually thinking about the question I’ve been asked). there were only 5 questions with a minute response each, unlimited takes and no time restraints. The next step was the take-home assignment which asked for very specific tax code info but was open book/open-intenet test with 3 days to complete so I had a blast looking up tax info in that time (I have seen complaints that it took a lot of time, and I have been working full time and interviewing on top of that, it wasn’t impossible to set aside an hour to do it). I also know I’m not a tax expert and they aren’t expecting me to know all the right answers right away, so for me it was about finding out what I could, and hopefully I get to figure out what I did wrong later. The next step was at their HQ in the financial district. I showed up signed in and was asked if I needed anything coffee, juice, water. Knowing I had three hours ahead of me I asked for water. after being escorted to an interview room I saw on the whiteboard an awesome drawing with “welcome _______” (my name). I haven’t yet met my interviewers, but I have never EVER felt so welcomed as an outsider into a company. I got to meet with three different people for an hour each and I got a lot of questions that I have been getting while interviewing so nothing was a curveball question. I felt really positive by the end. I mentioned that company culture is a big deal for me, and the bullseye of my search target, so I did a lot of research on their culture, I would recommend doing that anyhow because they have such a positive culture and are amazing. They asked the usual “do you have any questions for us” to which I asked “Do you pronounce it Gif or Jif”?... ... I got mixed answers.

      Interview questions [1]

      Question 1

      How did you prepare for this interview?
      1 Answer
      3

      Customer Advocate Interview

      9 Sept 2015
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      The process took 1+ week. I interviewed at Gusto

      Interview

      The first thing I want to say is this: don't ever let everyone else's opinion shake you away from something. I've read a lot of negative reviews about this process and I have not felt negative about it yet, in fact it's been very timely. They keep reminding you of their "transparency" and that they believe in not wasting anyone's time. I applied through the website and was contacted the day after. I had a date and a time for a 30 minute phone chat before noon. The 30 minute chat was actually more like 45, the gentleman I was talking to was very friendly. By the end of the interview I felt really good and he said he would "talk to his team" and either he would "send me an assignment" or "let me know otherwise". Three hours later I was sent the assignment. The assignment was rigorous and I spent a great deal of time on the first question, but it was okay because the last two questions were easy to find online and through the website. I turned my assignment in, and the next morning I received an email from the same recruiter asking if I could go into the office for a 3 hour interview the next week, again stating if that at any point they felt as though the position wasn't a good fit for me it would be cut short. This interview was not intimidating and I enjoyed meeting the three gentleman. Very standard interview questions and and it's clear what kind of candidate they are looking to hire. No offer yet, but I hope to hear back from the company. All in all, I've not felt the process to be impersonal at all.

      Interview questions [2]

      Question 1

      Please walk me through your favorite app.
      Answer question

      Question 2

      What is your customer care super power.
      Answer question
      2

      Customer Advocate Interview

      26 Aug 2015
      Anonymous interview candidate
      Denver, CO
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 1 week. I interviewed at Gusto (Denver, CO) in Aug 2015

      Interview

      Honestly, it was a good experience even though I did not get the job. After a phone interview they gave me an assignment which did not quite meet their standards. I do believe everything on the assignment could have easily been taught to me even though it did not come as naturally at first (I am a bad test taker!) It really caught me off guard. I wrote them asking what went wrong and the man I had been in contact with sent me an awesome email explaining the pros and cons throughout my process. I really appreciated this because most companies drop you like third period french once they have decided not to hire you. So, thank you ZenPayroll for the productive and constructive feedback. I am ready and willing to learn if you ever reached back out to me. I truly believe in your mission.

      Interview questions [1]

      Question 1

      What are your hobbies?
      Answer question
      2