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      Gusto

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      Customer Success Interview

      19 May 2015
      Anonymous employee
      San Francisco, CA

      Other Customer Success interview reviews for Gusto

      Customer Success Interview

      2 Feb 2022
      Anonymous employee
      Denver, CO
      Accepted offer
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Gusto (San Francisco, CA) in Apr 2015

      Interview

      I began by reaching out about a posting on AngelList. I was contacted within 24 hours to set-up a one-way video interview (where I recorded some answers to brief questions). I was then asked to complete a written skills assessment. I was then brought in for an in-person interview and offered the position within 2 days!

      Interview questions [1]

      Question 1

      How would you respond to these customer emails?
      Answer question
      Negative experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at Gusto (Denver, CO) in May 2018

      Interview

      Fine but they were not honest about what the job was and led me to believe it was a communications advertising job when it was in fact get yelled at by Businesses for things that weren’t my fault

      Interview questions [1]

      Question 1

      Asked about interests and values
      Answer question
      1

      Customer Success Interview

      26 Aug 2016
      Anonymous employee
      Denver, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. The process took 1 week. I interviewed at Gusto (Denver, CO) in Aug 2016

      Interview

      Started with a phone screen to get the basics. They asked some good questions about myself and my past work history, but they also took some time here to give me an accurate description of the job itself. Very informative and helpful. Overall, the interview process was great. Very good communication throughout the process, and great transparency from everyone involved. I have nothing but good things to say about it.

      Interview questions [1]

      Question 1

      Because I came from sales, they asked a little about my performance in my last role and things I would do to change or improve the sales process.
      Answer question

      Customer Success Interview

      28 Aug 2016
      Anonymous employee
      Denver, CO
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Gusto (Denver, CO) in Aug 2016

      Interview

      Basic phone screen to go over past experiences and the position. I was then given a written assignment that required research on the company and competitive landscape to complete. This part was very helpful for me understanding the company and preparing for the next interviews. After passing the written portion, I was invited in to tour the office and interview with 4 separate people. They also checked with my references. Overall the process was very thorough and informative.

      Interview questions [1]

      Question 1

      What are the 3 best skills to have in sales?
      Answer question