1st round, HR Generalist (phone)
2nd round, Hiring manager (phone)
3rd round, Onsite: Wonderlic via computer then Panel
This is going to sound strange, but I found the interview format is so ponderously obedient to a corporate-sourced rubric that it is simply not adaptive enough to evaluate every candidate. My panel was comprised of the hiring manager, their boss, the HR generalist and a leader from another senior sales team. The four interjected many questions into my presentation portion. Now I would normally welcome this, but you see from the time you walk in there's something of a time crunch. Of the interview's hour duration, 5 minutes are devoted to an opening presentation from the candidate, another 40 minutes to the panel's questions and the final 10 are reserved for the candidate's questions. Even one interruption by the panel can force a well-rehearsed presentation to go over. And that's exactly what happened. Any opportunity I had was preempted within the first 15 minutes of the interview. Like Matt Damon on the Jimmy Kimmel show.
The 2nd, 40 min part of the interview are questions from Heineken's proprietary (read: org dev poppycock) evaluation rubric. You'll need to satisfy your panel with responses to the questions below, phrased in the STAR format (S - Situation, T - Task, A - Action, R - Result).
That said: I received all the questions in advance and have pasted them below. If you study nothing else about the job/company, you will be in decent shape. Conspiracy theory time: I got the sense the HR rep gave me these questions ahead of time to demonstrate to the panel she's recruiting good candidates who are perceived as "prepared." Little did she know, no one can prepare for the hot mess express that awaited me.
After my rehearsed five-minute presentation took 15 minutes to slog through, the panel "began" their questions. They were all over the place: asking a question, rewording it, more interested in transcribing long passages of my answers within their rubrics than the actual answers. One interviewer was so astonished I was able to get an entire team of PMs to submit status reports on time. She actually challenged me after I answered, which I found to be unnecessarily contentious. They were very unresponsive to dialogue because, alas, those rubrics ain't gonna fill themselves out. I would casually move the conversation back to something like company goals and they insisted I move back to the preordained format. Forget about having them entice me to the role or brag about the company. After it was all said and done, I responded that night I would not be continuing my application with Heineken. Good luck to you if you're considering them, but based on my hour's exposure to the culture at Heineken I would keep looking if you just started your job search.