I interviewed at HM Revenue and Customs (Leeds, England)
Interview
Behaviour Questions (STAR method expected)
Common behaviours for Compliance Officer roles:
Making Effective Decisions
Communicating and Influencing
Delivering at Pace
Working Together
Managing a Quality Service
Example questions from Glassdoor-style reviews:
“Tell us about a time you analysed information to make a decision.”
“Describe a situation where you had to challenge something that wasn’t correct.”
“Tell us about a time you explained something complicated to someone.”
They want clear structure, evidence, and impact.
Strength Questions
These are quick, instinctive questions like:
“Do you enjoy detailed work?”
“How do you feel about working with rules and regulations?”
“What motivates you to complete tasks to a high standard?”
No STAR needed — they want your natural preference.
Interview questions [1]
Question 1
Tell me about a time you faced an upset customer and what did you do tocalm them down?
I interviewed at HM Revenue and Customs (London, England)
Interview
Behaviour questions with some strength questions. First question to gauge enthusiasm and how you answer questions when you are interested. Behaviors are essentially competency based. Fine interview if you become familiar with the Civil Service format and practice.
Interview questions [1]
Question 1
Tell us a time when you have had to use information and data to come to a conclusion?
I applied online. The process took 5 months. I interviewed at HM Revenue and Customs (Leeds, England) in Nov 2025
Interview
Was online, only two questions, easy enough to complete. Make sure to have passport on hand. One question about how data has affected your decision making and the second about working through a difficult time.
