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      Customer Service Representative Interview

      6 Apr 2016
      Anonymous interview candidate
      Cyberjaya
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. I interviewed at HSBC (Cyberjaya)

      Interview

      there are 4 stages. the english language assessment, role play by phone, phone interview, and 1 on 1 interview..the hiring manager was very nice. you wouldnt feel nervous with him..all went well and smooth for me. however after the last stage, he said will call me to inform the result. till today nothing. at least have the courtesy to inform the cndidate the result.

      Interview questions [1]

      Question 1

      the most difficult situation you faced and how you handled it
      1 Answer
      1

      Other Customer Service Representative interview reviews for HSBC

      Account Manager Interview

      30 Jun 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at HSBC

      Interview

      The interview process had multiple stages and it took about 4 months from when I applied to final rounds. It starts with a personality assessment, then an on-demand interview, and then 2 virtual interviews with the team.

      Interview questions [1]

      Question 1

      Why did you apply for this role and why do you want to work at HSBC?
      Answer question

      Customer Service Representative Interview

      31 May 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at HSBC

      Interview

      Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle

      Interview questions [1]

      Question 1

      What is good customer service to you?
      Answer question

      Customer Service Representative Interview

      7 Apr 2026
      Anonymous interview candidate
      Birmingham, England
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at HSBC (Birmingham, England)

      Interview

      I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview