1. Online application: pretty straightforward no motivation qs just CV and Cover letter and filling in details on an online form 2. Once you submit online app you get invited to a numerical test standard SHL and then once you pass that an online logical thinking one also SHL 3. Then it is telephone interview, this alll happens very quickly i was invited to schedule a telephone interview within 3 days of submitting my app probably wouldve been faster if I had done my aptitude tests straightaway. generic telephone interview with motivational qs, service line qs and competency qs