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      HSBC

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      Customer Service Representative Interview

      28 Apr 2025
      Anonymous interview candidate
      Birmingham, England
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at HSBC (Birmingham, England)

      Interview

      2stages of interview. One on demand and the other in Birmingham. I feel the questions weren’t difficult but just make sure you use the STAR method appropriately for each question

      Interview questions [1]

      Question 1

      Tell me a time you had to deliver a task under pressure
      Answer question
      3

      Other Customer Service Representative interview reviews for HSBC

      Customer Service Representative Interview

      31 May 2026
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at HSBC

      Interview

      Submit online application and passed online simulation, similar to what role would entail. Had a telephone interview, then in person interview at the building. Interview was okay but started late and felt rushed. Completed online based interview. Lengthy process for minimum salary, and long hours. Took 14 days to hear back. Not worth the hassle

      Interview questions [1]

      Question 1

      What is good customer service to you?
      Answer question

      Customer Service Representative Interview

      7 Apr 2026
      Anonymous interview candidate
      Birmingham, England
      Declined offer
      Neutral experience
      Average interview

      Application

      I interviewed at HSBC (Birmingham, England)

      Interview

      I was invited to do an online assessment that was about answering a fake call from a customer and helping them through a banking problem they were having, then a screening call, finally an in-person interview

      Customer Service Representative Interview

      19 Jan 2026
      Anonymous interview candidate
      Declined offer
      Positive experience
      Easy interview

      Application

      I interviewed at HSBC

      Interview

      Easy enough , staff nice , star questions , be confident , make eye contact , be enthusiastic show skills , enjoy it , try hard . Ask questions like a typical day

      Interview questions [1]

      Question 1

      Difficult situation that you had
      Answer question

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