I applied through an employee referral. The process took 2 days. I interviewed at Hallmark in May 2009
Interview
Was called in by the GM and immediately given the personality/honesty test. After I finished that, the GM said she would get back to me after the results came in. The honesty test had some problems in it as if you are a manager at any point and respond from a mangement perspective, you may fail the test.
I passed the test, barely. I was asked a few questions, but nothing really in depth. I think I had an easier time of it because i had a former coworker who already worked at the location.
The staff lvl's at certain locations are very small, so it was great to be able to get into the job as it is rather difficult to get into sometimes.
Interview questions [1]
Question 1
When have you dealt with a hostile customer and how did you handle it?
It was super chill. It was with my hiring supervisor and was very basic interview questions. Then she gave a lot of information about the role and expectations and how crazy Christmas hets
Interview involved getting to know me, what experience do I have related to customer service and how do I deal with different situations. It was easy and pretty straight-forward. Great chat.
Very friendly. Small office within the store. Asked about how I'd handle various guests in the store with different needs or emotional states. Got to meet different employees as they passed through.
Interview questions [1]
Question 1
How would you change the tone of your service for someone who is searching for a sympathy gift?
