I applied through an employee referral. I interviewed at HiBob (London, England) in May 2024
Interview
First round was a call with the recruiter to understand my experience and motivations to see which role I was most suited to as there were a number of open positions
Second round was with existing team members and leaders doing scenario based questions
Interview questions [2]
Question 1
Using the star method, tell us about a time you had to give a customer bad news,
Thank you for sharing your interview experience with us!
We're glad you appreciated the structured process and the opportunity to explore various roles that matched your skills and motivations. Our goal is to ensure every candidate feels supported and has a clear understanding of the opportunities at HiBob.
Wishing you continued success, and thank you for considering HiBob!
Other Customer Success Manager (CSM) interview reviews for HiBob
I applied online. I interviewed at HiBob (London, England)
Interview
Unfortunately my experience echos a lot of other reviews. I had my initial interview where candidate experience was emphasised as a modern HR Tech business. I never received any feedback after weeks of waiting and was eventually informed the role had been closed despite it being reposted on both the website and job boards and at the time of writing this I have seen the role has been reposted again.
Thank you for taking the time to share your interview experience.
We’re truly sorry to hear that your experience did not reflect the high standards we set for candidate communication and transparency.
Your feedback is important, and we’re reviewing our internal hiring processes to ensure we provide timely updates and clear next steps to every candidate.
We appreciate your interest in HiBob and wish you the very best in your career journey.
