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      Customer Success Manager (CSM) Interview

      28 Oct 2025
      Anonymous interview candidate
      Toronto, ON
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at Highspot (Toronto, ON)

      Interview

      Well process and good feedback, recruiter would be in touch after each interview. Series of 4 interviews and a case study Case study was based on a an account of your choosing and how you would create strategies around it with a small subset of data

      Interview questions [1]

      Question 1

      Culture fit was very important to them
      Answer question

      Other Customer Success Manager (CSM) interview reviews for Highspot

      Customer Success Manager (CSM) Interview

      23 Dec 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through other source. The process took 4 weeks. I interviewed at Highspot in Nov 2025

      Interview

      HR screen, hiring manager, another front line manager, CSM counterpart, Dir of CS, Case Study (Panel). Annoying to spend lots of time on the case study only to have HR come back and say "legal doesn't allow us to provide feedback." Feel like I dodged a bullet - people I interviewed with seemed to be pretty unhappy

      Interview questions [1]

      Question 1

      Tell me about a difficult customer and how you handled it.
      Answer question

      Customer Success Manager (CSM) Interview

      6 May 2025
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Highspot

      Interview

      Made it through the entire interview process which took over a month. After 7 calls total (2 with the recruiter, 4 with different people on the management team and a case study with a panel) I was not offered the job. I asked the recruiter for feedback when she called to let me know I did not get the job, I was told it is against their policy to disclose feedback.

      Interview questions [1]

      Question 1

      How do you prioritize your book of business?
      Answer question
      1

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