30 - 45 minutes, quite a comprehensive questionnaire about who you are, what your skill are, how do you contribute to team and the company, how do you solve pronblem, customer request, customer services, etc.
A phone call to confirm interview and availability. Then an in person informal interview with the manager of the store I was offered to work in. They emailed shortly after to offer the position.
Application, called to interview about 3 weeks later, then met with deputy store manager for a one-to-one interview in an office above the shop floor. Questions were easy and standard eg. who is a Hobbs customer