Applied online, and I was called back a few days later to do a phone interview. That went really well! Then I had to do a reference survey with 10 people. After that I had a VERY extensive assessment test, 5 pages long. Once this was approved, I was contacted to do a face to face interview. I have done a lot of interviews as a hiring manager myself, and I have never had an experience where an interviewer downplays his company to discourage you from being interested. He mentioned long hours, lack of technology, physical work, no home life or work balance. Normally I would think you play up the strengths of your company, but the focus I felt was more on the downside. Despite this, the interview went great until we went over the assessment scores in which the interviewer said I did great on the interview, but failed the assessment. He went on to say that there must be something wrong with me because others did better on the test than I did. To me, I felt he insinuated I was stupid and it was a humiliating experience. If I didn't do well on the assessment, why even call me in for the interview? I understand the importance of the testing, but I think it's very unprofessional to insult an applicant. As a customer I really enjoy shopping in their stores, but I have to say I was left very discouraged by this experience.

Phone interview with recruiter. First step. Explains in detail the description of job and requirements as well as next steps and 10 questions. After you are asked for 6 references including 4 direct reports. This can be a bit hard if you are currently employed but dont want to involve your place of work just yet..so be prepared for this.