Go by phone interview first and then next is manager interview, simple question regarding customer service questions. They are friendly. Better prepare an impressive self introduction and share some customer service experiences.
Interview questions [1]
Question 1
Do you have customer service experience and please share
Fist is the the initial Application process. Then, you're sent some Audio interview questions about 5 to 6 questions. The last step is the Final Virtual Group Interview where you broken up into groups to ask situational questions related to customer service experience.
It was a good experience and I learned a lot about the company and process. The interview went quickly which surprised me. But overall great experience. I like it was all virtual.