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      HouseCanary

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      Customer Success Interview

      23 Sept 2021
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. I interviewed at HouseCanary (San Francisco, CA) in Jul 2021

      Interview

      Overall, it was a fantastic experience and a very transparent view into the company, its culture and what once could expect working within Customer Success and with its interdepartmental counterparts. Each interview offered an opportunity to meet (prospective) CS colleagues as well the colleagues from the Sales, Relationship Management, Executive team, etc. While interviewers came prepared with situational questions, there was also plenty of unscripted conversation, which highlighted the genuine nature of each person I spoke with. Along the way, HR/Recruitment was very communicative and transparent in what to expect at each step in the process. I felt supported throughout the duration of the process. Following the final interview, the review and offer was quick to follow, so A+ for a speedy turnaround.

      Interview questions [1]

      Question 1

      Pretty straightforward CS questions: Tell us about a time you worked with a challenging customer. Tell us how you prioritize your accounts with incoming obstacles/fires presented. How would you approach competing customer conflicts (meetings/scheduling/etc)?
      Answer question