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      IRIS Software Group

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      Senior Manager, Customer Success Interview

      2 Jun 2026
      Anonymous interview candidate
      Slough, Berkshire, South East England, England
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at IRIS Software Group (Slough, Berkshire, South East England, England)

      Interview

      I was particularly impressed by the interactions with the recruiter, Bhav. She was extremely knowledgeable, responsive, and supportive throughout the process. She provided clear information about the role and company, communicated proactively, and was always willing to answer questions. She created a very positive candidate experience and represented IRIS professionally and authentically.

      Interview questions [1]

      Question 1

      Hiring process split as: recruiter interview, then interview with hiring managers, and last one was a case study presentation. Questions were around: Incident management and customer communications Revenue retention during periods of customer disruption Cross-functional influence without direct authority Team leadership during high-pressure situations Customer trust recovery and advocacy rebuilding Balancing customer outcomes with commercial objectives
      Answer question
      1
      avatar
      IRIS Software Group response
      1d
      Thanks so much for leaving a review! We're delighted you had such a great experience with Bhav, and we've shared your feedback with her. Best of luck in your job search! Kind regards, the HR team