The process took 4 weeks. I interviewed at IRS in Jun 2010
Interview
I took the skills assessment online. Later, I was contacted for a phone interview. Next, I did a panel/group interview with each of the call site managers. Also, we did a scenario phone test while at the physical interview.
Other Collections Representative interview reviews for IRS
I applied online. The process took 4 months. I interviewed at IRS (Phila, PA) in Jan 2019
Interview
Still interviewing, very cold process... heavy reliance on the online application and stock questions. No reason to try to personable. The online application is straight forward and cross-referenced with your resume.
I applied online. The process took 4 months. I interviewed at IRS (Oakland, CA) in Jun 2018
Interview
I transferred from the BMF /PPS so I didn’t have an interview. I had an interview when I was first hired 11 years ago. The assessment process came before the interview.
Interview questions [1]
Question 1
When I interviewed 11 years ago, they asked to tell them about myself.
Applied on USAjobs.gov. A few weeks later received a call to do an interview and testing. The interview consisted of two people. A manager and a collection rep. After interview was a call simulation and computer test. If you passed the test then you were invited for FBI fingerprinting and background checks.
Interview questions [1]
Question 1
Describe how you handle conflicts with an angry customer?
