I applied online. The process took 4 weeks. I interviewed at Imperva (Dallas, TX) in Dec 2017
Interview
4-stage, one in-person and three phone interviews. In person interview was conducted by the support team manager and also included one of the Tier 2s, to further get a sense of my fit with the team.
Interview questions [1]
Question 1
Questions focused primarily on the Incapsula product (as that was the team I interviewed for), and the technical knowledge/customer service aptitude necessary to support it.
I applied online. The process took 3 weeks. I interviewed at Imperva (Rehovot) in Dec 2017
Interview
Got a phone call to schedule the meeting and received technical subjects to study for the interview. 45 mn. written technical exam, 15 min. english support-oriented test and 15 min. verbal exam. The process was very pleasant and both the HR and interviewer were kind and respectful.
Interview questions [4]
Question 1
Describe in details what happens when you enter google.com in the url. (include dns, tcp etc.)