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      Inland Revenue

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      Customer Service Officer Interview

      15 Mar 2021
      Anonymous employee
      Christchurch, Canterbury
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Inland Revenue (Christchurch, Canterbury)

      Interview

      It is a step-wise process with technical test, speaking test and then behavioral based interview, Scenario base questions and STAR method answers are expected. It is good to know about certain relevant examples from your previous experiences to keep handy

      Interview questions [1]

      Question 1

      Describe a difficult situation in your life and how you handled it?
      Answer question

      Other Customer Service Officer interview reviews for Inland Revenue

      Customer Service Officer Interview

      6 Mar 2026
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Inland Revenue in Jan 2026

      Interview

      Lots of steps, but quick communication after each step. Applied online, then sent the psychometric test, after this was a one-way interview and then after this was called to set up an in person interview. Approx 1 week after in person interview I was asked to provide references and within 48hrs of my references responding I was offered a position.

      Interview questions [2]

      Question 1

      One-way interview. How do you deal with a difficult customer. Committing to the salary. Committing to training period.
      Answer question

      Question 2

      In person interview. STAR format which I was emailed information on. Chat at the start where I was offered a chance to explain anything that might not be on my CV. Then there were just 3 questions but these went into a lot of detail. One regarding change, one regarding managing expectations. Brief chat making sure that I understood the role etc.
      Answer question

      Customer Service Officer Interview

      16 Apr 2024
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Inland Revenue in Jan 2024

      Interview

      They called me to ask a few questions and asked me to complete a test. They then confirmed I had an interview - this was with two people over Zoom. It was a lovely chat with fairly standard interview questions. They got back to me within days to confirm they were offering me a role. The downside was that they start employment via intakes so I had to wait a month or so before I could start.

      Interview questions [1]

      Question 1

      I can't remember what was asked
      Answer question
      1

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