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      Customer Success Manager Interview

      5 Dec 2019
      Anonymous interview candidate
      Raleigh, NC
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 5 weeks. I interviewed at InspectionXpert (Raleigh, NC)

      Interview

      This was overall a huge waste of my time. I interviewed with them over the course of about 5 weeks and even spent over half a day at there office for one of the “interviews”. I also spent $20+ parking in the garage because I had to go there so many times. I get why they have so many interviews and want you to meet every single person, but I feel my time and money was wasted. Throughout the process they kept saying they liked me and wanted to bring me on board only to end up rejecting me for the role by saying I wasn’t the absolute perfect fit but not giving me ANY feedback. The first interview was with three people and was pretty standard. Second, they had me write a sample process document. Then the “half” day where I interviewed with seven more people including the CEO, sat in two different meeting, and interviewed again with the same three people from the first interview. Overall this took up about six hours of my day. Almost a full workday. They had me come back to have lunch with the same three people because we didn’t get to go walk and get coffee during the “half” day. I got the rejection email the next morning. Also, halfway through the process they changed the role a bit so it wasn’t even what I had initially applied for.

      Interview questions [1]

      Question 1

      Generic interview questions
      Answer question
      avatar
      InspectionXpert response
      6y
      Thank you for your feedback. We are sorry that you did not have a positive experience during your interview with InspectionXpert and we are always looking for ways to improve. We carefully consider all feedback as we continually evaluate our interview process. We apologize for the amount that you spent on parking and would be happy to reimburse you now if you would like to reach out offline. We were new to the building at the time and did not really consider the parking expenses. Because of your feedback, we spoke with our building community leader to see how we can validate parking in the future. If parking validation is not an option, we will reimburse all interviewees going forward. Thank you again.

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