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      JTB Hawaii

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      Customer Service Associate Interview

      21 Nov 2019
      Anonymous employee
      Honolulu, HI
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 1 week. I interviewed at JTB Hawaii (Honolulu, HI) in Sept 2019

      Interview

      I had to do two interviews. One was a phone call, and I had to speak and answer first in English and then Japanese. Later, I was called to the office to do a face-to-face interview.

      Interview questions [6]

      Question 1

      Why did you apply for this position?
      Answer question

      Question 2

      How would you deal with a customer that is frustrated/angry?
      Answer question

      Question 3

      What languages do you speak, other than English?
      Answer question

      Question 4

      How did you find this job listing?
      Answer question

      Question 5

      Do you have any previous experience working at a travel agency?
      Answer question

      Question 6

      What is the image of JTB that you would like to leave an impression on to clients, before and after their vacation?
      Answer question

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